What will motivate management to address operations shortfall?
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The business I work for is a restaurant (franchise, one of 80+.) In 3 years it has rarely operated with a full staff because attracting workers to this location is difficult.
My question is about how to best handle the problem of seeing that all the work to be done gets done. As I see it, management has the choice of:
A. Accomplish only the minimum needed to operate lawfully and meet health codes;
B. Paying higher wages to attract and hire more workers;
C. Asking/requiring employees to work overtime to accomplish all work normally tasked to be done;
D. Operating at a slower pace serving guests and allow more time to accomplish non-essential work such as washing windows, cleaning vents, organizing stock, vacuuming, grounds maintenance, etc. (not to mention training,) all of which are now suffering.
Of these, only A. has been implemented. Neither B. nor C. have occurred and D. is considered simply out of the question. This is a booming location but they don't treat it any differently than the others. What will bring management to accept that something has got to change? Maybe as far as they are concerned, it doesn't.
management hiring overtime workload
edited 14 hours ago
Kilisi
107k59241418
asked 15 hours ago
i YAM GzORM
1113
|
show 2 more comments
up vote
1
down vote
favorite
The business I work for is a restaurant (franchise, one of 80+.) In 3 years it has rarely operated with a full staff because attracting workers to this location is difficult.
My question is about how to best handle the problem of seeing that all the work to be done gets done. As I see it, management has the choice of:
A. Accomplish only the minimum needed to operate lawfully and meet health codes;
B. Paying higher wages to attract and hire more workers;
C. Asking/requiring employees to work overtime to accomplish all work normally tasked to be done;
D. Operating at a slower pace serving guests and allow more time to accomplish non-essential work such as washing windows, cleaning vents, organizing stock, vacuuming, grounds maintenance, etc. (not to mention training,) all of which are now suffering.
Of these, only A. has been implemented. Neither B. nor C. have occurred and D. is considered simply out of the question. This is a booming location but they don't treat it any differently than the others. What will bring management to accept that something has got to change? Maybe as far as they are concerned, it doesn't.
management hiring overtime workload
edited 14 hours ago
Kilisi
107k59241418
asked 15 hours ago
i YAM GzORM
1113
What is your position?
– Kilisi
14 hours ago
1
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
1
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago
|
show 2 more comments
up vote
1
down vote
favorite
up vote
1
down vote
favorite
The business I work for is a restaurant (franchise, one of 80+.) In 3 years it has rarely operated with a full staff because attracting workers to this location is difficult.
My question is about how to best handle the problem of seeing that all the work to be done gets done. As I see it, management has the choice of:
A. Accomplish only the minimum needed to operate lawfully and meet health codes;
B. Paying higher wages to attract and hire more workers;
C. Asking/requiring employees to work overtime to accomplish all work normally tasked to be done;
D. Operating at a slower pace serving guests and allow more time to accomplish non-essential work such as washing windows, cleaning vents, organizing stock, vacuuming, grounds maintenance, etc. (not to mention training,) all of which are now suffering.
Of these, only A. has been implemented. Neither B. nor C. have occurred and D. is considered simply out of the question. This is a booming location but they don't treat it any differently than the others. What will bring management to accept that something has got to change? Maybe as far as they are concerned, it doesn't.
management hiring overtime workload
edited 14 hours ago
Kilisi
107k59241418
asked 15 hours ago
i YAM GzORM
1113
The business I work for is a restaurant (franchise, one of 80+.) In 3 years it has rarely operated with a full staff because attracting workers to this location is difficult.
My question is about how to best handle the problem of seeing that all the work to be done gets done. As I see it, management has the choice of:
A. Accomplish only the minimum needed to operate lawfully and meet health codes;
B. Paying higher wages to attract and hire more workers;
C. Asking/requiring employees to work overtime to accomplish all work normally tasked to be done;
D. Operating at a slower pace serving guests and allow more time to accomplish non-essential work such as washing windows, cleaning vents, organizing stock, vacuuming, grounds maintenance, etc. (not to mention training,) all of which are now suffering.
Of these, only A. has been implemented. Neither B. nor C. have occurred and D. is considered simply out of the question. This is a booming location but they don't treat it any differently than the others. What will bring management to accept that something has got to change? Maybe as far as they are concerned, it doesn't.
management hiring overtime workload
management hiring overtime workload
edited 14 hours ago
Kilisi
107k59241418
asked 15 hours ago
i YAM GzORM
1113
edited 14 hours ago
Kilisi
107k59241418
asked 15 hours ago
i YAM GzORM
1113
edited 14 hours ago
Kilisi
107k59241418
edited 14 hours ago
Kilisi
107k59241418
edited 14 hours ago
Kilisi
107k59241418
107k59241418
asked 15 hours ago
i YAM GzORM
1113
asked 15 hours ago
i YAM GzORM
1113
asked 15 hours ago
i YAM GzORM
1113
1113
What is your position?
– Kilisi
14 hours ago
1
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
1
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago
|
show 2 more comments
What is your position?
– Kilisi
14 hours ago
1
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
1
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago
What is your position?
– Kilisi
14 hours ago
What is your position?
– Kilisi
14 hours ago
1
1
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
1
1
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago
|
show 2 more comments
1 Answer
1
active
oldest
votes
up vote
0
down vote
You need to talk to them using "money talk". Explain (with numbers) that it would require to hire cleaning agency to do the things that is not required from restaurant staff (never, ever as a waiter or greeter I had to clean windows or vents) so the staff can focus 100% on their work (preparing meals, serving customers etc).
Or how much time is wasted by staff not serving customers because they need to do other things (again, an hour of work can be easily translated in money that is lost).
You need to remember that you cannot show a possible problem (health codes can not be meet) and demand to have cure for it now. 90% of people will act "we don't have this problem yet so there is no need to spend money on it".
You need to show a solution to an existing problem (trying to get the minimum to operate lower the time people are on the floor earning money for the company).
Again, all these can be presented in number, this and this amount we are loosing, this and this amount could be earned if we had more people on the staff.
Have in mind that management will likely go with solution C to these problems. And you need to be prepared for that. Explain why the problem is not amount of hours but amount of tasks to be done in same hour.
answered 6 hours ago
SZCZERZO KŁY
1,665113
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
You need to talk to them using "money talk". Explain (with numbers) that it would require to hire cleaning agency to do the things that is not required from restaurant staff (never, ever as a waiter or greeter I had to clean windows or vents) so the staff can focus 100% on their work (preparing meals, serving customers etc).
Or how much time is wasted by staff not serving customers because they need to do other things (again, an hour of work can be easily translated in money that is lost).
You need to remember that you cannot show a possible problem (health codes can not be meet) and demand to have cure for it now. 90% of people will act "we don't have this problem yet so there is no need to spend money on it".
You need to show a solution to an existing problem (trying to get the minimum to operate lower the time people are on the floor earning money for the company).
Again, all these can be presented in number, this and this amount we are loosing, this and this amount could be earned if we had more people on the staff.
Have in mind that management will likely go with solution C to these problems. And you need to be prepared for that. Explain why the problem is not amount of hours but amount of tasks to be done in same hour.
answered 6 hours ago
SZCZERZO KŁY
1,665113
add a comment |
up vote
0
down vote
You need to talk to them using "money talk". Explain (with numbers) that it would require to hire cleaning agency to do the things that is not required from restaurant staff (never, ever as a waiter or greeter I had to clean windows or vents) so the staff can focus 100% on their work (preparing meals, serving customers etc).
Or how much time is wasted by staff not serving customers because they need to do other things (again, an hour of work can be easily translated in money that is lost).
You need to remember that you cannot show a possible problem (health codes can not be meet) and demand to have cure for it now. 90% of people will act "we don't have this problem yet so there is no need to spend money on it".
You need to show a solution to an existing problem (trying to get the minimum to operate lower the time people are on the floor earning money for the company).
Again, all these can be presented in number, this and this amount we are loosing, this and this amount could be earned if we had more people on the staff.
Have in mind that management will likely go with solution C to these problems. And you need to be prepared for that. Explain why the problem is not amount of hours but amount of tasks to be done in same hour.
answered 6 hours ago
SZCZERZO KŁY
1,665113
add a comment |
up vote
0
down vote
up vote
0
down vote
You need to talk to them using "money talk". Explain (with numbers) that it would require to hire cleaning agency to do the things that is not required from restaurant staff (never, ever as a waiter or greeter I had to clean windows or vents) so the staff can focus 100% on their work (preparing meals, serving customers etc).
Or how much time is wasted by staff not serving customers because they need to do other things (again, an hour of work can be easily translated in money that is lost).
You need to remember that you cannot show a possible problem (health codes can not be meet) and demand to have cure for it now. 90% of people will act "we don't have this problem yet so there is no need to spend money on it".
You need to show a solution to an existing problem (trying to get the minimum to operate lower the time people are on the floor earning money for the company).
Again, all these can be presented in number, this and this amount we are loosing, this and this amount could be earned if we had more people on the staff.
Have in mind that management will likely go with solution C to these problems. And you need to be prepared for that. Explain why the problem is not amount of hours but amount of tasks to be done in same hour.
answered 6 hours ago
SZCZERZO KŁY
1,665113
You need to talk to them using "money talk". Explain (with numbers) that it would require to hire cleaning agency to do the things that is not required from restaurant staff (never, ever as a waiter or greeter I had to clean windows or vents) so the staff can focus 100% on their work (preparing meals, serving customers etc).
Or how much time is wasted by staff not serving customers because they need to do other things (again, an hour of work can be easily translated in money that is lost).
You need to remember that you cannot show a possible problem (health codes can not be meet) and demand to have cure for it now. 90% of people will act "we don't have this problem yet so there is no need to spend money on it".
You need to show a solution to an existing problem (trying to get the minimum to operate lower the time people are on the floor earning money for the company).
Again, all these can be presented in number, this and this amount we are loosing, this and this amount could be earned if we had more people on the staff.
Have in mind that management will likely go with solution C to these problems. And you need to be prepared for that. Explain why the problem is not amount of hours but amount of tasks to be done in same hour.
answered 6 hours ago
SZCZERZO KŁY
1,665113
answered 6 hours ago
SZCZERZO KŁY
1,665113
answered 6 hours ago
SZCZERZO KŁY
1,665113
answered 6 hours ago
SZCZERZO KŁY
1,665113
1,665113
add a comment |
add a comment |
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What is your position?
– Kilisi
14 hours ago
1
I am the front counter cashier, a job which makes me responsible for the cleanliness of all customer areas. Or were you asking what position I take on the matter? To do my job to the degree it should be done is not possible for one person without working into overtime. However, I have been warned that if I work beyond 40 hours without being told to I will be disciplined.
– i YAM GzORM
9 hours ago
I wouldn't think you have the authority to do much except talk to management. It's not a problem you could solve
– Kilisi
9 hours ago
1
That's true, I don't have that authority. My question was, how can they be motivated? What can I say that will motivate them? I have the ear of the district manager who oversees 5 or 6 locations, and to a lesser degree his immediate boss and once in a great while the VP of Operations.
– i YAM GzORM
9 hours ago
They have already solved it by implementing A
– Kilisi
9 hours ago