How to do a clean installation of a software in Mac











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I bought a software as a dmg file. It came with a license which was expired on 31st October 2018
So, I bought a newer version of that of that software with a license for the next 12 months.



When I installed that new software and open it. It says that your license is expired.
When I clicked on the license tab. It shows the expiry date which is 31st October 2018



I wanted to know how I can completely remove that software from my system so, that I can re-install the newer version of it and get the upgraded license.



Note: I know how to do it in a Windows machine by removing the registry of that software or using 3rd party software such as uninstaller pro.










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P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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  • 2




    Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
    – bmike
    2 days ago






  • 1




    Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
    – bmike
    2 days ago










  • I've added more information to it.
    – P082
    2 days ago










  • You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
    – jmh
    2 days ago








  • 1




    As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
    – Mark
    2 days ago

















up vote
3
down vote

favorite
1












I bought a software as a dmg file. It came with a license which was expired on 31st October 2018
So, I bought a newer version of that of that software with a license for the next 12 months.



When I installed that new software and open it. It says that your license is expired.
When I clicked on the license tab. It shows the expiry date which is 31st October 2018



I wanted to know how I can completely remove that software from my system so, that I can re-install the newer version of it and get the upgraded license.



Note: I know how to do it in a Windows machine by removing the registry of that software or using 3rd party software such as uninstaller pro.










share|improve this question









New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
















  • 2




    Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
    – bmike
    2 days ago






  • 1




    Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
    – bmike
    2 days ago










  • I've added more information to it.
    – P082
    2 days ago










  • You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
    – jmh
    2 days ago








  • 1




    As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
    – Mark
    2 days ago















up vote
3
down vote

favorite
1









up vote
3
down vote

favorite
1






1





I bought a software as a dmg file. It came with a license which was expired on 31st October 2018
So, I bought a newer version of that of that software with a license for the next 12 months.



When I installed that new software and open it. It says that your license is expired.
When I clicked on the license tab. It shows the expiry date which is 31st October 2018



I wanted to know how I can completely remove that software from my system so, that I can re-install the newer version of it and get the upgraded license.



Note: I know how to do it in a Windows machine by removing the registry of that software or using 3rd party software such as uninstaller pro.










share|improve this question









New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











I bought a software as a dmg file. It came with a license which was expired on 31st October 2018
So, I bought a newer version of that of that software with a license for the next 12 months.



When I installed that new software and open it. It says that your license is expired.
When I clicked on the license tab. It shows the expiry date which is 31st October 2018



I wanted to know how I can completely remove that software from my system so, that I can re-install the newer version of it and get the upgraded license.



Note: I know how to do it in a Windows machine by removing the registry of that software or using 3rd party software such as uninstaller pro.







macos applications mac-appstore






share|improve this question









New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.











share|improve this question









New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









share|improve this question




share|improve this question








edited 2 days ago









bmike

154k46274598




154k46274598






New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.









asked 2 days ago









P082

162




162




New contributor




P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.





New contributor





P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.






P082 is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.








  • 2




    Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
    – bmike
    2 days ago






  • 1




    Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
    – bmike
    2 days ago










  • I've added more information to it.
    – P082
    2 days ago










  • You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
    – jmh
    2 days ago








  • 1




    As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
    – Mark
    2 days ago
















  • 2




    Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
    – bmike
    2 days ago






  • 1




    Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
    – bmike
    2 days ago










  • I've added more information to it.
    – P082
    2 days ago










  • You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
    – jmh
    2 days ago








  • 1




    As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
    – Mark
    2 days ago










2




2




Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
– bmike
2 days ago




Welcome to Ask Different. Other than a bland answer of "contact the vendor" you might need to edit this to explain a little what software you're using. Since licenses are there to prevent theft many vendors refuse to document the ways they license things but perhaps if you have a widely used product someone will know offhand how to help.
– bmike
2 days ago




1




1




Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
– bmike
2 days ago




Just edit your post with some details and the hold that I placed on it will be reviewed for reopening.
– bmike
2 days ago












I've added more information to it.
– P082
2 days ago




I've added more information to it.
– P082
2 days ago












You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
– jmh
2 days ago






You should get the app "App Cleaner and Uninstaller". This will remove all files associated with the app you select. Its available at the App Store and is free.
– jmh
2 days ago






1




1




As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
– Mark
2 days ago






As the developer can choose many ways of setting the license how does App cleaner know what files to remove?
– Mark
2 days ago












1 Answer
1






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oldest

votes

















up vote
4
down vote













There is no registry on macOS so the developer can choose from many ways to license the software. Some store files and licenses in your user keychain, others in your user library. If the software is licensed per computer (say three people have user accounts on your mac but all can use the software) then the license key would be stored in the system area.



I would start with the vendor to get the uninstall / unlicense steps needed for however they choose to implement their licensing scheme. It could be a preference that is cryptographically signed or something as trivial as writing a hidden (or obscurely located) file on the filesystem.



Things like this are why App Store and buying apps through Apple is so compelling - all this confusion on licensing is cut through with a simple to understand model. Unfortunately - many vendors still try the old ways or think they can save money by not supporting their customers. This vendor is doubly unfair since the new install should clean up after the old if the old uninstall process left behind detritus or they don't have a clear path to get support.



I'm glad to see they did support you and resolve this issue. Feel free to add an answer if you learned where this vendor stores their licenses or if it was just re-running their license tool that fixed it.






share|improve this answer























  • Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
    – P082
    2 days ago






  • 1




    Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
    – TJ Luoma
    2 days ago











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1 Answer
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votes








up vote
4
down vote













There is no registry on macOS so the developer can choose from many ways to license the software. Some store files and licenses in your user keychain, others in your user library. If the software is licensed per computer (say three people have user accounts on your mac but all can use the software) then the license key would be stored in the system area.



I would start with the vendor to get the uninstall / unlicense steps needed for however they choose to implement their licensing scheme. It could be a preference that is cryptographically signed or something as trivial as writing a hidden (or obscurely located) file on the filesystem.



Things like this are why App Store and buying apps through Apple is so compelling - all this confusion on licensing is cut through with a simple to understand model. Unfortunately - many vendors still try the old ways or think they can save money by not supporting their customers. This vendor is doubly unfair since the new install should clean up after the old if the old uninstall process left behind detritus or they don't have a clear path to get support.



I'm glad to see they did support you and resolve this issue. Feel free to add an answer if you learned where this vendor stores their licenses or if it was just re-running their license tool that fixed it.






share|improve this answer























  • Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
    – P082
    2 days ago






  • 1




    Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
    – TJ Luoma
    2 days ago















up vote
4
down vote













There is no registry on macOS so the developer can choose from many ways to license the software. Some store files and licenses in your user keychain, others in your user library. If the software is licensed per computer (say three people have user accounts on your mac but all can use the software) then the license key would be stored in the system area.



I would start with the vendor to get the uninstall / unlicense steps needed for however they choose to implement their licensing scheme. It could be a preference that is cryptographically signed or something as trivial as writing a hidden (or obscurely located) file on the filesystem.



Things like this are why App Store and buying apps through Apple is so compelling - all this confusion on licensing is cut through with a simple to understand model. Unfortunately - many vendors still try the old ways or think they can save money by not supporting their customers. This vendor is doubly unfair since the new install should clean up after the old if the old uninstall process left behind detritus or they don't have a clear path to get support.



I'm glad to see they did support you and resolve this issue. Feel free to add an answer if you learned where this vendor stores their licenses or if it was just re-running their license tool that fixed it.






share|improve this answer























  • Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
    – P082
    2 days ago






  • 1




    Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
    – TJ Luoma
    2 days ago













up vote
4
down vote










up vote
4
down vote









There is no registry on macOS so the developer can choose from many ways to license the software. Some store files and licenses in your user keychain, others in your user library. If the software is licensed per computer (say three people have user accounts on your mac but all can use the software) then the license key would be stored in the system area.



I would start with the vendor to get the uninstall / unlicense steps needed for however they choose to implement their licensing scheme. It could be a preference that is cryptographically signed or something as trivial as writing a hidden (or obscurely located) file on the filesystem.



Things like this are why App Store and buying apps through Apple is so compelling - all this confusion on licensing is cut through with a simple to understand model. Unfortunately - many vendors still try the old ways or think they can save money by not supporting their customers. This vendor is doubly unfair since the new install should clean up after the old if the old uninstall process left behind detritus or they don't have a clear path to get support.



I'm glad to see they did support you and resolve this issue. Feel free to add an answer if you learned where this vendor stores their licenses or if it was just re-running their license tool that fixed it.






share|improve this answer














There is no registry on macOS so the developer can choose from many ways to license the software. Some store files and licenses in your user keychain, others in your user library. If the software is licensed per computer (say three people have user accounts on your mac but all can use the software) then the license key would be stored in the system area.



I would start with the vendor to get the uninstall / unlicense steps needed for however they choose to implement their licensing scheme. It could be a preference that is cryptographically signed or something as trivial as writing a hidden (or obscurely located) file on the filesystem.



Things like this are why App Store and buying apps through Apple is so compelling - all this confusion on licensing is cut through with a simple to understand model. Unfortunately - many vendors still try the old ways or think they can save money by not supporting their customers. This vendor is doubly unfair since the new install should clean up after the old if the old uninstall process left behind detritus or they don't have a clear path to get support.



I'm glad to see they did support you and resolve this issue. Feel free to add an answer if you learned where this vendor stores their licenses or if it was just re-running their license tool that fixed it.







share|improve this answer














share|improve this answer



share|improve this answer








edited 2 days ago

























answered 2 days ago









bmike

154k46274598




154k46274598












  • Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
    – P082
    2 days ago






  • 1




    Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
    – TJ Luoma
    2 days ago


















  • Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
    – P082
    2 days ago






  • 1




    Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
    – TJ Luoma
    2 days ago
















Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
– P082
2 days ago




Didn't got a great solution but, after fighting with the company they did a remote sharing with me and installed a new license.
– P082
2 days ago




1




1




Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
– TJ Luoma
2 days ago




Sheesh. At this point I’m curious to know who the vendor is so I never buy anything from them!
– TJ Luoma
2 days ago










P082 is a new contributor. Be nice, and check out our Code of Conduct.










 

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